Returns & Exchanges

At 99 Mall, we want you to shop with confidence, which is why we offer a hassle-free 30-day return policy on most items in our store. If you are not completely satisfied with your purchase, we are here to help you with a quick exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your 99 Mall account, navigate to your order history, and select the 'Return Item' button next to the product you wish to send back.

• 2.
  Prepare the Package

  Place the item in its original packaging with all tags attached and include the printed return authorization slip inside the box.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.